FAQ

Article content

GENERAL 


How often do you get new product?
MAIDEN NATION will present new product and new Maidens every week.

What type of products do you sell?

We offer ethically-produced, curated, limited-edition bracelets designed bywomen. In the spring, we will expand to other ethical fashion jewelry categories, accessories and giftables.


Can my products be featured on MAIDEN NATION?
If you would like to be featured on MAIDEN NATION, email MAIDENNATION’s Minister of Arts and Culture, Juliana@maidennation.com

Does MAIDEN NATION have a mobile app?
The MAIDEN NATION site is viewable through your mobile browser.


CITIZENSHIP


What are the benefits of Citizenship?
Citizens are able to purchase unique, ethically-sourced products made by women, and can connect with other MAIDEN NATION citizens. You will be able to vote on MAIDEN NATION initiatives.

How do I change my Citizenship information?
After you login, select “My Passport” from the user menu. Click the “Edit”button. After making changes, click “Save.”

What if I forgot my password?
Click “Log In” on the MAIDEN NATION site and request a new password to be sent to your email.

What information does MAIDEN NATION keep on users of the site?
MAIDEN NATION retains emails, phone numbers, addresses, and order histories for accounting purposes. We will never share or sell any of your information.

Is my information secure?
The ecommerce engine is hosted by Shopify. As part of a hosted solution,MAIDEN NATION is a secure, proven transaction platform. MAIDENNATION does not store your credit card information. Shopify is Level 1PCI-DSS compliant.

Does MAIDEN NATION store my credit card information?
MAIDEN NATION does not store any credit card information.

How do I disable my MAIDEN NATION citizenship account?
Contact us at help@maidennation.com with your account information (email and full name).


ORDERS


What if an item is sold out?
If your desired item is sold out, contact us at help@maidennation.com, and we will email you if your item becomes available or in stock.

What types of payments do you accept?
We accept all major credit cards and PayPal.

When does MAIDEN NATION charge customers?
MAIDEN NATION will charge your account immediately upon purchase of an item.

Can my order be modified after it has been placed?
If you have a problem with your order, please contact us athelp@maidennation.com.

Under what circumstances does MAIDEN NATION accept returns?
If you would like to return your item, please contact us athelp@maidennation.com within 7 days after your receipt of package. For detailed information, please review MAIDEN NATIONs Return Policy.

How can I check on the status of my order?
Log into your citizenship page and click “My Orders” to view the status of each item. If your item has shipped, you will be notified via email, and a tracking number will be available for you to follow its delivery.


SHIPPING & SALES TAX


Which locations does MAIDEN NATION service/ship to?
MAIDEN NATION ships to all states within the United States. For international shipping requests, please email help@maidennation.com.

Which carriers does MAIDEN NATION use for shipping?
In most cases, MAIDEN NATION uses United States Postal Service Priority delivery for shipping.

What are my shipping costs?
Shipping charges are $5 within USA. We ship using USPS Priority Mail. International shipping upto 20lbs is $20. Please feel free to contact us for an additional information.

When will my order arrive?
Your order will arrive in 5 – 7 business days.

What if I don’t receive my order?
You can track your order via the tracking number provided to you via email.All packages will require a signature upon delivery.

Will all my items ship together?
MAIDEN NATION will do its best to ship out items together if they are ordered from the same Maiden.

Does MAIDEN NATION insure my packages?
MAIDEN NATION provides insurance for orders over $100.

How does MAIDEN NATION determine sales tax?
When you add an item to your cart, sales tax will be automatically calculated based on the total value of your shopping cart and other appropriate variables.